- Returns, Shipping & Notifications
Returns, Shipping & Notifications
Shipping, Returns, Terms & Conditions
Most items ship within 1-3 business days. We are happy to combine multiple orders to save you shipping fees, all customer 'over-shipping' fees paid at check-out will be refunded after we get the real postage #'s for shipping your items. If you have a question about a particular item, please send us a detail question via our contact form, or for faster service give us a call. Shipping insurance is available upon request. If shipping insurance is not purchased, customers are responsible for any shipping damage to product or loss of product by shipper. No refund or item replacement will be issued on an item where postal carrior tracking is listed 'as delivered'. In regard to customer part restorations - grapevinesally.com online store discounts or periodic promotion do not apply to customer part restoration services. We are happy to provide part restoration status updates at any time via a good ole' fashion telephone call or E-Mail. We do not respond to text messages unless we specifically solicit the text. Periodic discount coupon offers are only valid when customers use coupon codes online at grapevinesally.com. Coupons are not valid on manual telephone credit card orders. If you are uncertain as to which part to order, or which part will fit your stove we recommend that you simply give us a telephone call - we can resolve most questions in a matter seconds for you. If you should get our VML, leave a message, we'll return the call as soon as possible.
Non-thermostat, non-burner control valves and non-safety shutoff valve part returns will be accepted up to 30 days from original date of delivery to customer with a pre-approved GVS EML and a buyer provided return shipping tracking # (via EML). We reserve the right to charge a 25% re-stocking fee or issue a store credit for the item purchase price. It is important customers open and inspect their packages immediately upon receipt. International customers please be certain you are ordering the correct part; international orders are sold 'as-is', no returns, no refunds, no credits. Approved returns must be received in original purchased condition. Customers are responsible for any return shipping damages. No refund, returns or credits will be issued on damaged item returns or new refinished (new chrome or new porcelain enamel) items that have been used by the customer in connection with heat and/or cooking and the preparation of food as these items cannot be resold as a 'new refinished product' and a customers care of product is out of our control. We recommend insuring all returns. No refund or store credit will be provided on new in bag items where the seal or manufacturer's packaging is torn or opened (example: Robertshaw Thermocouple new in the bag) Returned item refunds or store credits are initiated by GVS within 5 days from receipt of returned item. Customer will receive refund confirmation notice, full completion of your refund time may vary between banking institutions and credit card company procedures and policies. Any returned items without a prior approval EML will not be accepted and will be returned to customer. Customer pays all return shipping fees. If customer received a grapevine sally.com store 'Free Shipping' promotional discount on a returned order, actual shipping fees connected to the actual returned item will be deducted from customers return refund.
Customers assumes all responsibility and liability for proper product installation. It is the customers sole responsibility to hire a qualified service technician to properly analyze/diagnose and install vintage used re-built thermostats, safety shut off valves, burner valves, new old stock, or any part related to vintage gas stoves. We cannot offer long distance diagnosis of stove mechanical problems. To serve your best interests we recommend contacting a qualified stove technician and/or company in your area. Warrantied products begin the date of product delivery to customer, not the date of installation. Warranties do not cover altered factory calibrated settings or damage as a result of improper installation. Customer will be responsible for any necessary re-calibration costs plus shipping costs as a result of improper installation. All sales are final on thermostats, burner valves and safety shut off valves - no refunds, returns or credits will be issued as we cannot ensure safe operation to other customers regardless whether or not the shipping package or item packing is opened. Please be sure you are purchasing the correct valve. One year warranties apply on re-built thermostats and safety shut-off valves. GVS is not responsible for customer's technician service fees or misdiagnosis. If you purchase a used non-rebuilt thermostat or safety valve, all sales for used thermostats and/or safety valves are final - no warranty applies, no refund or return will be accepted. Customer part restorations is always a 'best efforts applies' service, we do our best to restore a customers part with what we are provided by customer. If we find a that a customer's vintage part is not restorable (often this is not known until the disassemble, strip and/or blasting process is complete) we will try to find a replacement within our GVS inventory to complete the customers restoration. This may cause considerable delays. Customer parts received for restoration must be paid in full including return shipping fees prior to any services being rendered. Services are earned upon full payment. Parts will be shipped to customer upon completion of restoration unless instructed otherwise by customer. Parts received for restoration with a balance due or no sender communications received by GVS shall be disposed of after 6 months. Shipping tracking #'s are provided to customers via EML on all shipped parts.
Prices are subject to change without notice. We reserve the right to refuse or cancel service or orders to anyone.
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